🗑️ Delete Your Data

Your Data Rights: You have the right to request deletion of your personal data from our loyalty platform at any time. This page provides clear instructions on how to delete your account and associated data.

What Gets Deleted

When you request data deletion, we will permanently remove:

Account Information: Your name, phone number, and profile data
Transaction History: All purchase records and point earning history
Loyalty Points: Your current point balance and redemption history
Messages: WhatsApp conversation history with our platform
Preferences: Marketing preferences and account settings
Analytics Data: Usage patterns and behavioral data

⚠️ Important: Data deletion is permanent and cannot be undone. You will lose all accumulated loyalty points and transaction history.

How to Delete Your Data

📧 Email Request

Fastest Method

Send an email to admin@peso.link with your deletion request.

Response time: 24-48 hours

💬 WhatsApp Message

Most Convenient

Send "DELETE MY DATA" to our WhatsApp Business account.

Response time: 24-72 hours

Step-by-Step Instructions

Method 1: Email Request

Send an email to: admin@peso.link
Subject line: "Data Deletion Request"
Include in your message:
- Your WhatsApp phone number (used for the loyalty account)
- Your full name (as registered in our system)
- Clear statement: "I request deletion of my personal data"
Send the email and wait for our confirmation

Method 2: WhatsApp Message

Open WhatsApp and find our business account
Send this exact message: "DELETE MY DATA"
Follow up with:
- Your full name (as registered)
- Confirmation that you want all data deleted
Wait for our response confirming the deletion process

📞 Need Help?

If you need assistance with data deletion or have questions about the process:

Email: admin@peso.link

WhatsApp: [INSERT YOUR WHATSAPP NUMBER]

Response Time: We respond to all inquiries within 72 hours

What Happens Next?

📅 Deletion Timeline

Within 24 hours: We acknowledge your deletion request
Within 7 days: We verify your identity and process the deletion
Within 30 days: All data is permanently deleted from our systems
Confirmation: You receive final confirmation when deletion is complete

Data We Cannot Delete

Some information may be retained for legal compliance:

Financial Records: Transaction records may be kept for tax and accounting purposes (as required by Mexican law)
Legal Disputes: Data related to ongoing legal matters
Fraud Prevention: Anonymized data used for security and fraud prevention
Aggregated Analytics: Anonymous, non-identifiable usage statistics

This retained data cannot be used to identify you personally and is kept only as long as legally required.

After Deletion

✅ Your account will be permanently deactivated
✅ You will stop receiving all communications from us
✅ Your loyalty points will be forfeited
✅ You can create a new account anytime with the same phone number
✅ Your deletion will not affect other users' accounts or data

📋 Record Keeping: We recommend keeping a copy of your deletion request and our confirmation for your records. This serves as proof that you exercised your data deletion rights.

International Users

If you're located outside Mexico, the same deletion process applies. We comply with:

GDPR (European Union): Right to erasure under Article 17
CCPA (California): Right to delete personal information
Other Local Laws: We respect data protection rights in all jurisdictions

Questions About Deletion?

If you have questions about:

What data we collect and store
How long deletion takes
What happens to your loyalty points
How to reactivate your account later

Please review our Privacy Policy or contact us directly at admin@peso.link

🚀 Ready to Delete Your Data?

Send your deletion request now:

📧 Email admin@peso.link

We'll respond within 24-48 hours